Once you are up and running on COSS’ ERP software, our technical support team takes over. They are there to assist clients with their day to day job planning operations. The support team fields calls regarding the operation of the manufacturing software, changes that need to be made or any technical issues that may arise. With an over 90% call answer ratio, our team is there when you need them… And if you require special after hours support during year ends, inventory counts or during upgrades, the COSS team is always on call for you.
COSS clients are more than welcome to give input into the development of the ERP software. The technical support team is there to assist you in defining your needs and will be your liaison for the COSS manufacturer software development team. This is just one way that COSS makes sure that you and our job shop software evolves, just as your manufacturing business does.